While people can complain about the choices made in the marketplace, if you want to succeed in business and in your career, you better make sure that your customers are happy. Indeed, the point of free enterprise is that entrepreneurs offer new and improved goods and services, businesses compete, and the consumer – the customer – serves as final judge and jury as to what works and what does not.
Sunday, October 2, 2011
From "Chuck" vs. the Business World by Ray Keating: On Customers
From "Chuck" vs. the Business World: Business Tips on TV by Ray Keating: